Terms & Conditions

The Property Folk website terms of use

Last updated: 03 January 2026

These terms set out how you may use the website operated by The Property Folk trading name of Prestige Property Folk Ltd Company No 15418722 Registered office 16 Desiree Drive, Tewkesbury, England, GL20 5FZ. References to “we”, “us” and “our” mean The Property Folk.

By using this website, you agree to these terms. If you do not agree, please do not use the website.

1. Contact details

Email: Josh.Hannah@kwuk.com

Telephone: 01684 355684

Address: 16 Desiree Drive, Tewkesbury, England, GL20 5FZ

2. Changes to these terms and the website

We may update these terms from time to time. The latest version will always be published on this page and will apply from the “Last updated” date.

We may change, suspend, or withdraw any part of the website at any time.

3. Website access and acceptable use

You may use this website for your personal, non commercial use.

You must not:

  • Use the website in any unlawful way
  • Attempt to gain unauthorised access to the website, servers, or data
  • Introduce viruses or other harmful material
  • Use automated tools to scrape or copy content without our written permission
  • Interfere with the normal operation or security of the website

4. Intellectual property

Unless stated otherwise, we own or license the content on this website, including text, branding, photographs, floor plans, videos, and marketing materials.

You may view, download, and print pages for your personal use. You must not copy, reproduce, distribute, or adapt our content for commercial purposes without written permission.

5. Property listings and information accuracy

Property particulars are provided for marketing and information purposes only and do not form part of an offer or contract.

We take reasonable care to present information accurately, but details can change and we cannot guarantee the accuracy of every item at all times. You should verify anything important before making decisions, including measurements, boundaries, services, fixtures and fittings, planning matters, and any statements about condition.

6. Sales and lettings guidance

Any price, rental figure, or other guidance shown on the website or provided in response to an enquiry is guidance only and is not a formal valuation. You should obtain independent professional advice where appropriate.

7. Enquiries and instructions

If you contact us through the website, we will use the information you provide to respond to you and to progress your enquiry.

Submitting an enquiry does not create an agency agreement. Our sales and lettings services are provided under separate written terms and confirmed instructions.

8. Compliance checks

To comply with legal and regulatory obligations, we may need to complete identity and other checks before we can proceed with a transaction or tenancy. This can include anti money laundering checks where applicable and Right to Rent checks where required. If you do not provide required information, we may be unable to proceed.

This website may contain links to third party websites or tools. We do not control those sites and are not responsible for their content, availability, or privacy practices. Use of third party sites is at your own risk.

10. Liability

Nothing in these terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Subject to that, we are not responsible for:

  • Losses arising from your use of the website where you have not taken reasonable steps to protect your device, data, or access
  • Any inability to access the website due to events outside our reasonable control
  • Business losses such as loss of profit, loss of revenue, loss of opportunity, or loss of goodwill

We do not guarantee that the website will be uninterrupted, secure, or error free.

11. Complaints and redress

If you have a complaint, please contact us using the details above.

We will acknowledge complaints within 24 hours and we aim to provide a written response within 7 working days, with the intention of resolving the complaint as quickly as possible.

If we cannot resolve your complaint, or you remain dissatisfied, you may be able to refer the matter to our redress scheme:

The Property Redress Scheme (PRS)

We can provide a copy of our full complaints procedure on request.

12. Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction.